If for any reason you are not completely satisfied with your order, here is our return policy explaining how to proceed.

1. General Conditions for Returns

• Deadline for requesting a return: We accept return requests within 7 calendar days of delivery, provided the conditions detailed below are met.
• Product condition: We only accept returns of non-perishable products that are unopened, in their original packaging, and in the same condition as when delivered.
• Perishable products: Due to their nature (such as fruits, vegetables, dairy products, or meats), we do not accept returns of perishable products unless they arrive damaged, defective, or spoiled (see the “Damaged or Defective Products” section).
• Proof of purchase: To process a return, you will need to provide the order number and the email address associated with the purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notification: Contact us within 48 hours of delivery via (we need to define the email address or form) with your order details and clear photos of the problem.
• Refund or Replacement: We offer the option of a full refund via Stripe or a free replacement, depending on your preference and product availability.

3. Return Process

• Request: Submit your return request to (we need to define the email address or form) stating the reason and attaching the necessary evidence (photos, order number, etc.).
• Review: Our team will review your case within 72 business hours and send you a confirmation along with instructions for the next step.
• Shipping the Product (if applicable): If a product return is required, we will provide you with a prepaid shipping label or specific instructions. Shipping costs will only be covered by us in cases of our error or defective products.
• Refund Processing: Once the product has been received and inspected (if applicable), we will process the refund via Stripe to the original payment method within 5 to 10 business days.

4. Refunds via Stripe

• Refunds will be issued exclusively to the payment method used for the purchase through the Stripe platform.
• The processing time depends on your bank or payment provider, but it generally appears in your account within 5-10 business days.
• No cash refunds or refunds via alternative methods will be issued.

5. Exceptions

Returns will not be accepted in the following cases:

• Perishable products that have been opened or partially consumed (except for verifiable defects).
• Products that have been improperly stored or handled by the customer after delivery.
• Requests made outside the established timeframe.

6. Order Cancellations

• If you wish to cancel your order before it is shipped, please contact us as soon as possible. If the order has not yet been processed, we will refund the full amount via Stripe.
• Once shipped, our standard return policy will apply.

7. Contact Us

For any questions or to initiate a return, please write to us at (email address or form to be defined) or call us at (phone number to be defined) during our business hours (hours to be defined).

At VacayEats, we value your trust and work to resolve any issues quickly and fairly. Thank you for choosing us![/vc_column_text]

If you receive a damaged, defective, or incorrect item, we offer quick and easy solutions:

What do we consider a damaged, defective, or incorrect product?

• Damaged: Products with broken packaging, spills, or visible damage caused during transport (e.g., a broken bottle or crushed fruit).
• Defective: Items in poor condition, expired, with a bad odor, taste, or appearance unsuitable for consumption (e.g., curdled milk or a product with an expiration date that has passed before delivery).
• Incorrect: If you received a different product than the one you ordered (e.g., you ordered apples and received pears).

Reporting deadline: You must notify us within 48 hours of delivery. This allows us to ensure a prompt resolution and comply with food safety regulations.

How to report it:

1. Contact us via (we need to define the email address/phone or form).
2. Provide your order number and a brief description of the problem.
3. Attach clear photos showing the damage, defect, or error (for example, the damaged product next to its packaging or the expired expiration date label).

Available options:

1. Full refund: We will refund the full amount of the affected product via Stripe to your original payment method.
2. Replacement: If you prefer, we will send a new product at no additional cost, subject to availability. If we do not have it in stock, we will issue a refund.

Conditions:

• For perishable products, the defect must be inherent to the product or the delivery process, not due to improper storage by the customer after receiving it (for example, claims will not be accepted if the product was left unrefrigerated for an extended period).
• Returning damaged or defective perishable products is not required; however, we may request proper disposal and a photo as proof.

Resolution time: Once we receive your report and supporting evidence, we will process your request within a maximum of 72 business hours. The refund or replacement will be arranged immediately after approval.